Mr. Transcription Billing After Cancellation: 3 Fixes!

I canceled my Mr. Transcription paid plan, but I'm still being charged and payments are continuing...

If this is the case, please check these three things first:

1. Did you have multiple Mr. Transcription accounts?
2. Did you cancel very close to the renewal date, causing a payment discrepancy?
3. Is the charge genuinely from Mr. Transcription?

Let's explain each point in detail.

1. Did you have multiple Mr. Transcription accounts?

This is the most common reason for "being charged despite canceling."

I logged into Mr. Transcription and canceled, but...

When I logged into my Mr. Transcription account, it was already on the "free plan," but I was still charged!

You might think that, but...

In most cases, it turns out you actually had multiple Mr. Transcription accounts.

1. A@mail (free account)
2. B@mail (account with a paid plan)

When we receive inquiries and investigate, we often find situations like this:

• You thought you canceled A@mail (free account), but you actually withdrew from it.
• You had forgotten about B@mail (the account with the paid plan).

Please check if you have multiple accounts.

To avoid such confusion, Mr. Transcription discourages owning multiple accounts, including a free account and a paid account.

If you create multiple accounts to hold multiple paid accounts, please ensure you manage your accounts carefully.

• *Holding multiple free accounts is prohibited.
• *Holding multiple paid accounts is allowed.

2. Did you cancel very close to the renewal date, causing a payment discrepancy?

On Mr. Transcription's renewal date, the usage fee for the next 30 days is debited.

Even if the payment is debited exactly at 12:00 AM on the renewal date, there can be a time lag of several hours for the debit notification to your card.

If you do not wish to renew on the next renewal date, please cancel before that date.

After cancellation, you can continue to use the contracted plan until the next renewal date.

We do not recommend canceling very close to the renewal date, as there is a possibility that the next payment may still be processed.

3. Is the billing actually from Mr. Transcription?

Sometimes, when you see a debit of around 1,000 to 3,000 yen on your credit card statement, you might think, "This must be for Mr. Transcription's service!"

However, upon investigation, it sometimes turns out that the charge is not actually from Mr. Transcription.

On your credit card statement, the debit will appear under names such as:

ST*Mojiokoshi3

Furthermore, Mr. Transcription sends invoices via Stripe.

Please check the billing information on your invoice.

Inquiring about billing with Mr. Transcription

If these three checks don't resolve your billing issue, please contact Mr. Transcription via inquiry.

Mr. Transcription's customer support aims to respond within 24 hours on business days.

Please understand that responses may be delayed if your inquiry falls on a weekend, public holiday, or during our non-business hours.

When making an inquiry, please provide the following information:

• Mr. Transcription ID (email address):
• Billing information: (invoice number, receipt number, transaction ID, transaction date, etc.)
• Attach documents or screenshots showing the charge

Providing the above information will help us investigate and resolve the billing issue more quickly.

Mr. Transcription is always happy to assist you, our valued user.

Please take this opportunity to contact Mr. Transcription customer support.

We will provide our full support.

How to cancel Mr. Transcription

You can cancel your Mr. Transcription subscription at any time during the contract period.

Credit card and debit card payments are recurring subscriptions with automatic renewal. It is not possible to cancel only the automatic renewal. If you do not wish to continue, please proceed with the cancellation process.

If you mistakenly proceed with account deletion after cancellation, you will no longer be able to log in to your account. Please be careful not to delete your account by mistake.

Cancellation is possible 24 hours a day, 365 days a year.

1. After logging in, access Settings.
2. Click "Cancel".
3. If you wish to cancel, enter the reason for cancellation and click "Submit".

This completes the cancellation process.

You can find easy-to-understand cancellation steps with images here:

How to cancel Mr. Transcription's paid plan

Mr. Transcription's Refund Policy

Mr. Transcription's refund policy is as follows:

Refunds: Due to the nature of the product, we cannot accept refunds or cancellations.

Mid-term cancellation: If you cancel in the middle of a month, the full month's fee will be charged, and no refunds will be issued, including pro-rata refunds.