What to do if you're still being billed after cancelling your Transcriptionist subscription

May 29, 2024

What to do if you're still being billed after cancelling your Transcriptionist subscription | AI character transcription service - Mr. Transcription
I canceled my paid plan with Mr. Transcription, but I still got billed and the money is still being withdrawn...

If this is the case, first check these three things:

  1. Did you have multiple Mr. Transcription accounts ?
  2. Did you cancel right before the renewal date, causing a mis- debit?
  3. Is the request from Mr. Transcription correct?

We will explain each one in detail.

1. Did Mr. Transcription have multiple accounts?

This is the most common reason why you may have been charged even after canceling your subscription.

I logged into Mr. Transcription and canceled my subscription...
When I logged into Mr. Transcription's account, I saw that I was properly on the "free plan" but there was still a deduction!

Or so I thought...

In fact, most people had multiple Mr. Transcription accounts .

  1. A@mail (free account)
  2. B@mail (account with paid plan)

Then, when I received an inquiry and investigated,

  • I thought I had cancelled my A@mail (free account), but in fact I had gone through the withdrawal process.
  • I had forgotten about B@mail (an account with a paid plan).

This is often the situation.

Please make sure you do not have multiple accounts.

To avoid confusion, Mr. Transcription asks that you refrain from owning multiple accounts, including both a free account and a paid account.

If you create multiple accounts in order to have multiple paid accounts, please be sure to manage your accounts carefully.

  • *Possession of multiple free accounts is prohibited.
  • *It is possible to have multiple paid accounts.

2. Did you cancel your contract right before the renewal date, causing a mis-debit?

With Mr. Transcription, on your renewal date, you will be charged for the next 30 days.

Even if the deduction occurs at exactly 12:00 on the renewal date, there may be a delay of several hours before the deduction notification is sent to your card.

If you do not need to renew on the next renewal date, please cancel your subscription before the renewal date.

After canceling, you can continue to use your contracted plan until your next renewal date.

We do not recommend cancelling close to the renewal date as there is a possibility that the next payment will be made.

3. Is the request from Mr. Transcription correct?

When I look at my credit card history and see a withdrawal of around 1,000 to 3,000 yen, I think, "This must be a withdrawal for Mr. Transcription's service fee!"

However, upon investigation, it turns out that the fee is not actually being debited from Mr. Transcription.

In the credit card statement


The withdrawal will be made under the name of etc.

Additionally, Transcription-san sends invoices via Stripe.

Please check the biller information on your invoice.

Contact Mr. Transcription regarding your claim

If you have checked these three points and are still unable to resolve your claim, please contact Mr. Transcription via Contact Us .

Mr. Transcription Customer Support will respond to your inquiries within 24 hours on business days.

Please note that responses may be delayed if inquiries are made on weekends, holidays, or other non-business days.

When making inquiries

  • Transcription ID (email address):
  • Billing information: (invoice number, receipt number, transaction ID, transaction date, etc.)
  • Attach documents and screenshots that explain your claim

Providing us with the above information will help us identify the cause of your claim and resolve it more quickly.

At Mr. Transcription, we are more than happy to be of service to our customers.

Please take this opportunity to contact Mr. Transcription Customer Support.

We will support you with all our might.

How to cancel Mr. Transcription

Mr. Transcription can cancel the contract at any time during the contract period.

Credit card and debit card payments are automatically renewed on a regular basis. You cannot cancel the automatic renewal. If you do not wish to continue, please cancel the subscription.

If you mistakenly cancel your membership after canceling your subscription, you will not be able to log in again. Please be careful not to cancel your membership by mistake.

Cancellation is possible 24 hours a day, 365 days a year.

  1. Once you've logged in, go to Settings
  2. Click "Cancel"
  3. If you wish to cancel, please enter the reason for cancellation and click "Submit"

This completes the cancellation.

Click here for easy-to-understand cancellation instructions with images.

How to cancel your Mr. Transcription paid plan

Mr. Transcription Refund Policy

Mr. Transcription's refund policy is as follows:

Refunds: Due to the nature of the product, refunds and cancellations are not available.

Regarding mid-month cancellation: If you cancel in the middle of the month, one month's fee will be charged and no refunds will be made, including pro rata refunds.

■ AI transcription service "Mr. Transscription"

"Mr. Transcription" is an online transcription tool that can be used from zero initial cost and 1,000 yen per month (* free version available).

  • Supports more than 20 file formats such as audio, video, and images
  • Can be used from both PC and smartphone
  • Supports technical terms such as medical care, IT, and long-term care
  • Supports creation of subtitle files and speaker separation
  • Supports transcription in approximately 100 languages ​​including English, Chinese, Japanese, Korean, German, French, Italian, etc.

To use it, just upload the audio file from the site. Transcription text is available in seconds to tens of minutes.
You can use it for free if you transcribe it for up to 10 minutes, so please try it once.

It is "Mr. Transcription" who can easily transcribe from audio, video, and images. Transcription allows you to transcribe for up to 10 minutes for free. You can copy, download, search, delete, etc. the transcribed text. You can also create subtitle files, which is ideal for transcription of interview videos.
HP: mojiokoshi3.com
Email: mojiokoshi3.com@gmail.com
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