6 voice transcription services for call centers! Use AI to streamline call center operations

I want to improve the efficiency of my call center operations through transcription!

With a shortage of operators, call centers are being asked to become even more efficient.

If you want to streamline your call center operations, we recommend introducing a transcription service that uses the latest AI !

By using the latest AI to convert the contents of call center calls into text, it is possible to check the quality of responses and process post-response cases more quickly .

In addition, the content of call center responses can be accumulated as easy-to-handle text data, which can be used for a wide range of purposes, including marketing and in-house training .

In this article, we will explain the recommended methods and services for transcribing call content in a call center !

Why not solve the challenges of your call center operations with an AI transcription service?

Recommended AI transcription services for call center transcription

There are AI transcription services that are recommended for transcribing call content in call centers .

That's "Mr. Transcription."

"Mr. Transcription" is a transcription service that uses the latest AI to convert audio into text with high accuracy and in a short time.

Anyone can easily transcribe from this page .

It is equipped with a speaker separation function (transcription of each person speaking) , so it is possible to transcribe call center calls separately for the operator and the customer .

What's more, you can use "Mr. Transcription" for free !

You can transcribe up to one minute of audio for free without having to register or log in , so if you're looking for a way to transcribe call centers, why not try out Mr. Transcription here first?

What are transcription services for call centers?

If you want to streamline your call center operations, we recommend introducing an AI transcription service.

First, we will explain why AI transcription services are recommended for call centers and the benefits of introducing them .

Why call centers should use transcription services

Call centers are essential for handling inquiries and complaints.

Although the use of alternatives to call centers, such as AI-enabled chat, is on the rise, it remains difficult to completely eliminate call centers .

However, in call center work

• Operator shortage
• Desired sophistication of customer service
• The increasing importance of compliance

There are problems such as:

To solve these problems, we recommend introducing an AI transcription service .

Operator shortage

A major problem facing call centres is the shortage of operators .

Call centres have a high turnover rate and are constantly short-staffed.

In addition, with labor shortages in many industries and average hourly wages rising , it is becoming increasingly difficult to recruit new staff.

In order to increase retention rates in the workplace and address labor shortages, it is essential to provide operators with support in terms of their work and mental health .

That's where AI transcription services come in handy.

By using an AI transcription service, it becomes possible to visualize the content of operators' calls and provide detailed advice to each staff member .

In addition, the content of calls made at the call center can be accumulated as data, making it possible to educate and train staff more effectively .

Desired sophistication of customer service

The quality required for customer service at call centers is becoming more and more sophisticated every year.

One of the reasons for this is the widespread use of social networking sites , which has increased the possibility of malicious information being spread by individuals.

If a call center handles a complaint call inappropriately, it could have a negative impact on the company's image.

We recommend introducing an AI transcription service to monitor the content of call center responses and respond to the increasing sophistication of such responses .

By using an AI transcription service to convert call content into text, you can check at a glance whether the operator is handling the complaint appropriately .

Also, when handing over the complaint to another staff member, the key points can be grasped immediately .

The increasing importance of compliance

In addition, AI transcription services can also be useful for call center compliance measures .

By using an AI transcription service to monitor the content of call center calls, you can check whether operators are making any statements that violate compliance .

Even when signing a contract with a customer via a call center call, using an AI transcription service can prevent disputes such as "I said what I said."

In this way, by introducing an AI transcription service, it is possible to solve issues faced by call center operator work .

Why not use an AI transcription service to visualize the content of call centers?

How to transcribe call center calls

There are three ways to transcribe call centre calls:

1. Record using a cloud PBX service → convert to text using an AI transcription service

The recommended method for transcribing call content at a call center is to use a cloud PBX to record it .

Cloud PBX is a system in which incoming and outgoing phone calls are handled by a server on the Internet (cloud) .

By introducing a cloud PBX, you can record phone calls and store them on the server .

All you have to do is convert the recorded audio into text using an AI transcription service like Mr. Transcription .

2. Record landline phone calls and convert them into text using an AI transcription service

Another recommended method is to use a business phone with recording function or a recording device that can be attached to a landline phone .

It is suitable for small call centers with a small number of telephones.

3. Convert to text using a call center transcription service

If you have a large call center, one option is to use a call center transcription service .

Although the cost is very high, it is possible to implement recording, transcription, and analysis as one package.

Recommended AI transcription services for transcribing recorded phone calls

"Mr. Transcription" is an AI transcription service recommended for transcribing audio recorded using cloud PBX services or recording devices .

Since it is a transcription service that can be used from a browser, anyone can easily transcribe call center conversations by simply uploading the recorded audio file.

Since it is a service originating from Japan , you can rest assured about security.

Another key point is that it uses two types of the latest AI to transcribe with high accuracy and in a short time .

Each

• PerfectVoice: Ultra-fast transcription in just 10 minutes for long audio recordings, with support for 100 languages
• AmiVoice: Speaker separation function (transcription for each speaker), fast transcription in the same time as the audio file

This feature makes it easy to transcribe call content separately for the operator and the customer.

What's more, you can use "Mr. Transcription" for free !

You can transcribe up to one minute of audio for free without having to register or log in , so you can experience the high performance of the latest AI right away .

If you are looking for a way to transcribe call centers, why not try Mr. Transcription ?

6 Recommended Call Center Transcription Services

So, what is the best service for transcribing call center conversations?

Here are some specific recommended methods!

• NTT East Hikari Cloud PBX
• Nysen Cloud
• BIZTEL
• Sanko Automatic Call Recording Box 2
• COTOHA Voice Insight
• MiiTel Call Center

1. NTT East Hikari Cloud PBX

NTT East Hikari Cloud PBX is a cloud PBX service that clouds incoming and outgoing telephone calls.

By subscribing to the optional "Hikari Cloud Phone for Webex Calling" service, you can record phone calls.

All that remains is to transcribe the recorded audio using an AI transcription service such as Mr. Transcription , and the call center's call content will be converted into text.

This is a recommended service if you want to use cloud PBX to streamline your call center operations.

NTT East Hikari Cloud PBX

2. Nysen Cloud

Nissen Cloud is a cloud PBX service that allows you to use a landline phone number as an extension.

In addition to landlines and smartphones, it also supports IP phones , so you can easily set up a call center using a number starting with 050.

By setting up the automatic call recording function, you can record and download up to 100 hours or 3 months of audio.

Nysen Cloud

3. BIZTEL

BIZTEL is a cloud PBX service that solves all your business telephone problems.

This is a long-standing service that began in 2006 and has been adopted by many companies.

Special plans for call centers are also available.

The call center plan has an initial fee of 50,000 yen and a monthly fee starting from 15,000 yen if you sign up for one seat.

BIZTEL

4. Sanko Automatic Call Recording Box 2

For small call centers with a limited number of telephone sets, we recommend a recording device that can be attached to business phones .

The contents of the calls can be saved to an SD card, so all you have to do is copy them to your PC and convert them into text using an AI transcription service like Mr. Transcription .

Recommended when you want to keep costs down.

Sanko Automatic Call Recording Box 2

5. COTOHA Voice Insight

COTOHA Voice Insight is a transcription service for call centers provided by NTT Communications.

This is a service that provides call recording, transcription, and AI analysis in a consistent manner , and is developed targeting medium to large-sized call centers.

Prices vary greatly depending on the size of the call center, so inquiries and quotes are required before using the service .

COTOHA Voice Insight

6. MiiTel Call Center

MiiTel Call Center is a service that provides voice analysis of the status of call center operators .

Visualize the content of operator calls by transcribing audio in real time.

Summarization and sentiment analysis are also possible.

Contracts start from 5,980 yen per ID per month, but please note that if you have 10 IDs or less, a contract fee will be charged.

MiiTel Call Center

Why not streamline your call center operations with transcription?

If you want to solve issues related to call center operations, such as a shortage of operators and the need for more sophisticated response content, we recommend an AI transcription service.

Since the contents of calls can be visualized , it is possible to make management of call center operations much easier.

Why not use an AI transcription service to streamline your call center operations?

■ AI transcription service "Mr. Transscription"

"Mr. Transcription" is an online transcription tool that can be used from zero initial cost and 1,000 yen per month (* free version available).

• Supports more than 20 file formats such as audio, video, and images
• Can be used from both PC and smartphone
• Supports technical terms such as medical care, IT, and long-term care
• Supports creation of subtitle files and speaker separation
• Supports transcription in approximately 100 languages ​​including English, Chinese, Japanese, Korean, German, French, Italian, etc.

To use it, just upload the audio file from the site. Transcription text is available in seconds to tens of minutes.
You can use it for free if you transcribe it for up to 10 minutes, so please try it once.

It is "Mr. Transcription" who can easily transcribe from audio, video, and images. Transcription allows you to transcribe for up to 10 minutes for free. You can copy, download, search, delete, etc. the transcribed text. You can also create subtitle files, which is ideal for transcription of interview videos.

HP: mojiokoshi3.com
Email: mojiokoshi3.com@gmail.com