Transcription AI, Frequently Asked Questions (FAQ) of Mr. Transcription

FAQ

About how to use

Is Mr. Transcription free to use?

Yes, you can transcribe a certain number of images and minutes of audio/video each month for free.
If you become a free member, you will be able to transcribe for 10 minutes/day and 10 images/day. However, we do not guarantee updates exactly every 24 hours.
If you use it for free, you can only use trial transcription for up to 1 minute. If you want to transcribe a lot, please consider a paid plan.

What files are supported?

The supported files are as follows.
【Image file】
File size: less than 10MB Supported file formats .jpg .jpeg .png .webp
*If the text is facing sideways or downwards, it will not be possible to transcribe it, so please correct the direction.
[Document file]
File size: Less than 50MB Supported file formats .pdf
[Audio file]
Audio time up to 90 minutes File size: Less than 1GB Supported file formats .mp3 .wav .wma .mp4 .aifc .flac .aac .aiff .aifc
[Video file]
Audio time up to 90 minutes File size: Less than 1GB Supported file formats .mp4 .mov .avi /flv .mkv .webm .wmv .3gp

Is there anything I need to do when using it for free?

No, nothing in particular. Please feel free to use the transcribed data.

Is installation required?

No, installation is not required. It can be used on a web browser, so you can use it anytime and anywhere as long as you have internet access.

Can I use it for free or for commercial purposes?

Yes, it can be used commercially.

Is there an app?

We are currently considering app support. For Android devices, you can use it like an app by "Add to Home".

Do I need to enter personal information when using the service?

All personal information is not required for non-members. When registering as a free member or paid member, please register your email address. There is no need to register your name or address.

Can one person (one company) own multiple accounts?

Mr. Transcription prohibits having multiple free accounts. If you have a paid account, you can have multiple accounts.

Unable to log in to Mr. Transcription.

Click here to learn what to do if you can't log in.

Mr. Transcription cannot transcribe.

There are several reasons why transcription may not be possible. Click here to learn what to do if an error occurs.
What to do when an error occurs with Mr. Transcription and transcription cannot be done

What is error reporting?

We are accepting reports of errors and bugs occurring with Mr. Transcription. If your error report is approved, we will give you an hour of transcription and a number of image transcriptions. For more details, please check [About transcription error report] .

About free membership and paid plans

What can I do by registering as a free member?

The available transcription time will be reduced from 3 minutes a day to 10 minutes a day. The number of images will be reduced from 3 per day to 10 per day.
Free users can trial transcription of the first minute. Please note that the time is not continuous.

Will the types of engines that can be used for transcription increase if I switch to a paid plan?

No, the types of engines that can be transcribed will not increase. However, if you are a free member, you are limited to only transcribing the first minute of each, but that restriction will be lifted.

Please tell me how to purchase a paid plan.

You can purchase from the price page. For more information, please see " How to purchase Mr. Transcription's paid plan (Basic Value Premium Business) ".

If I purchase a paid plan, will the available transcription time (paid plan) be reflected immediately?

Yes, if you pay by credit or debit card, the payment will be reflected within 1 to 3 minutes after purchase.
If you close the payment screen mid-way or receive a redirect error, the update will not be reflected properly.
If you do not see your plan reflected within a few minutes after purchasing, please contact us. We will respond manually (in that case, we will respond within 24 hours)

I used up all the available transcription time while subscribing to the paid plan. What should I do if I want to purchase additional transcription time?

Please cancel your current plan and sign up for your desired plan again from the rate plan page.

I would like to cancel the recurring charge for a paid plan.

You can cancel your subscription at any time by clicking the " Cancel " button on the settings screen after logging in. For more information, please see " How to cancel Mr. Transcription's paid plan ."

I want to cancel my membership, what should I do?

After logging into Mr. Transcription, please cancel your membership by clicking the "Withdraw" button on the settings screen. Please note that after you cancel your membership, you will not be able to log in to Mr. Transcription again. Also, if you cancel your membership, you will not be able to re-register using your current email address.
For more information, click here " How to withdraw from Mr. Transcription and delete your account "

About payment

What kind of paid plans are available?

Basic plan: 1000 yen/month Audio: 4 hours/month Images: 500 images/month Value plan: 2000 yen/month Audio: 10 hours/month Images: 1200 images/month Premium plan: 3000 yen/month Audio: 20 hours/month Monthly images: 3000 images/month. Annual contracts are also available. Please see the pricing plan page for details.

Is there a minimum usage period?

There is no minimum usage period (contract period). You can cancel at any time.

What payment methods do you accept?

We accept credit card payments, debit card payments, and bank transfers.
Bank transfer is only available for annual contracts.
Please check here for details.
How to purchase Mr. Transcription's paid plan (Basic Value Premium)

I would like to see a one-time payment plan instead of a regular billing plan.

Currently, we will charge you on a regular basis. We will take future requests into consideration and formulate a plan.

Is recurring billing a monthly payment?

Payment will be made every 30 days (1 month) by the payment system. However, due to payment usage, the payment date may be delayed by about one day.
Please check the email sent by the payment system for the exact next payment date.
The system displays +30 days from the date of payment as the payment date.

I want to change my paid plan. What should I do?

Please cancel your current plan and sign up for your desired plan again from the rate plan page.

What happens to the number of images and minutes that can be used after canceling the paid plan?

The current number of available images and minutes will be retained for 30 days from the last payment.
On the next renewal date, the free plan's available transcription time (10 minutes/day) and number of transcriptions (10/day) will be updated. Also, if you update to the free plan, the maximum transcription time per file will be 1 minute.

After canceling the paid plan, I left Mr. Transcription. What if I can no longer log in?

Once you cancel your membership, you will no longer be able to log in or re-register with Mr. Transcription using the canceled account. If you wish to continue using the service, please do not cancel your membership.

Can I receive an estimate/invoice?

We can issue estimates and invoices only if you wish to use bank transfer for an annual contract. Only Japanese is supported.
Users can easily issue estimates and invoices. Please check the article below for details on how to issue a detailed estimate/invoice.
Mr. Transcription's estimate/invoice issuing method

In the case of bank transfer, who will pay the transfer fee?

Transfer fees are to be borne by the customer. Please note.

I have created multiple invoices. How can I delete it?

Customers cannot delete or cancel invoices. If you have created multiple invoices by mistake, please contact us to request deletion.

Can I get a receipt?

We issue receipts using the following issuing methods for each payment method. The issuing method for receipts varies depending on the payment method. Click here for more information on receipts.

Will the number of unused characters be carried over to the next month?

The number of unused minutes and images will be reset every month and will not be carried over to the next month.

Specifications/Security

What does the AI ​​engine implement?

Google Cloud Speech-to-Text
AmiVoice (Japanese only)
using. (As of August 2021)
We plan to introduce multiple AI engines in the future.

Will the images, audio, and videos I upload be used for other purposes?

A limited number of employees within our company may use this information to check errors and transcription accuracy, improve speech recognition technology, and use it as statistical data for research and development. However, we will never make audio content publicly available or pass data or transcribed text to third parties.
Audio and transcribed text data will be stored on our server for 1 day for non-members, 30 days for free members, and 30 days for paid members until the member deletes the history on their own, and will then be deleted.
The AI ​​engine side has a ``no log'' specification. Your images, audio, videos, and text will not be used for any other purpose.

Is it possible that your voice is being used by Google or Amivoice?

Google and Amivoice on the AI ​​engine side have a "no log" specification. No user information remains on the AI ​​engine side, and the user's images, audio, videos, and text will not be used for any other purpose.

How long does transcription take?

Processing audio and images takes as much time as input data.
Example: 60 minutes of audio data → processing time approximately 60 minutes

Is it possible to transcribe only part of the audio or part of the image?

All uploaded audio and images will be transcribed. It is not possible to specify the transcription location.
- Set the audio source to only the part of the audio you want to transcribe,
・We recommend pre-processing the image by trimming only the part you want to transcribe.

I transcribed the wrong file. Can I cancel midway?

While the transcription process is in progress, it cannot be canceled regardless of whether it has already been transcribed.
As soon as you press the transcription button, the transcription process will begin. Please check whether the file is incorrect and press the transcription button.
Even if the same file has been processed multiple times or the file is incorrect, the AI ​​will start transcribing from scratch every time you press the transcription button. This consumes transcription time.

I have deleted the transcription history and would like to transcribe the same file again. Is it possible?

Please change even one character in the file name before uploading and transcribing.
If the file name is the same, it will be recognized as a previously transcribed file and will not be transcribed.

Can you transcribe song lyrics?

Conversations are supported for transcription. I can't transcribe the song.

What kind of things cannot be transcribed?

・Voices are low or the microphone is far away and difficult to hear ・Voices with music such as song lyrics ・Voices are drowned out by excessive noise ・Voices with no audio ・Voices with harsh dialects ・Voices that can be heard by humans We do not recommend using Mr. Transcription because it cannot provide accurate transcription for difficult items.
Also, it is not possible to transcribe audio in multiple languages.
For a detailed example , Mr. Transcription introduces an audio file that does not transcribe successfully [Introducing an example] .

Can I transcribe in multiple languages, such as Japanese and Chinese, or Japanese and English?

Transcription will be processed in the specified language.
Transcription in multiple languages ​​is not possible due to mixed language audio.

Is it okay if I have a dialect?

Transcription accuracy will be lower if the intonation differs from standard language. We recommend that the audio be in standard Japanese, in good recording condition, and that there are no duplicate conversations between multiple people.
For more information, please check " 3 tips for highly accurate transcription with AI automatic transcription" .

Is it possible to specify the format of the transcription, such as ``raw transcription'' or ``written text''?

It is not possible to specify how the transcription will be transcribed.

I want to delete the uploaded data, where can I do it?

Data will be automatically deleted from our server on the following schedule.
Non-members: 1 day Free members: 30 days
Paid members: The history will be stored on our server until the member deletes it themselves. For information on how to delete data for paid members, please check the article ``How to use and be aware of Mr. Transcription's deletion function/bulk deletion function' '.

Will the number of unused characters be carried over to the next month?

The number of unused minutes and images will be reset every month and will not be carried over to the next month.

About corporate use

Can it be used by corporations?

Yes, you can.

I would like to know more details. Can I make inquiries by phone or hold a web conference?

I'm sorry. We only accept inquiries by email.

Could you please fill out the security sheet?

Yes. It is possible. There are two ways to fill out the security paperwork.
1. Please refer to the security check sheet that we have completed and fill it out yourself.
2. If we need to confirm or fill in the information, we will do so for a fee.
Please check here for details such as checking completed sheets and fees for paid options.
Could you please fill out the answer on the security document?
This article explains security in detail.
How is Mr. Transcription's security? Answer in detail including server etc.

Could you please send me the documents?

I'm sorry. Not all documents can be sent by mail. Only those who subscribe to a paid plan can fill out some documents by sending them in PDF format. Please note that we may refuse to accept multiple documents or documents that are not compatible, such as PDF files. Please note.

Can you provide the logs?

If there is a court order, we will provide the logs.
We do not provide logs in any other way.

Are the usage methods, rules, and fees different for corporations and individuals?

The usage methods, rules, and fees are the same regardless of whether you are a corporation, sole proprietorship, or individual.

What kind of companies are implementing it?

Manufacturers, advertising agencies, web production companies, system development companies, online shop operators, consultants, professionals, housing/real estate, food and beverage related, education, universities, local governments/public organizations, general organizations, etc. It is used by various companies. It has been introduced not only by large organizations with tens of thousands of employees or more, but also by many small and medium-sized businesses.

For corporate use, how many people can use one account?

When sharing accounts among employees, you can log in to up to 10 devices in total with one account. You can also log in at the same time.

Can I use it for free or for commercial purposes? Is there any difference between a corporation and an individual?

Yes, it is okay. The usage method is the same regardless of whether you are an individual or a corporation.

I would like to use the service for only a few months, but can you pay by bank transfer?

For several months, please use credit/debit card payment. If this is not possible, bank transfer is only available for annual contracts.

The amount of time I want to use, such as 100 hours, is not included in the price plan and is quite large. How should I purchase it? Are there any discounts?

If you want to use the service for a large number of hours, please cancel your current plan and sign up for your desired plan again from the rate plan page. Alternatively, please sign up for a plan valid for one year (annual contract plan).
There are no further discounts as the standard price is quite low.

Can I get a quote?

It is issued only to those who wish to sign an annual contract. Please check this out for details.

In the case of bank transfer, who will pay the transfer fee?

Transfer fees are to be borne by the customer. Please note.

Are you registered as a qualified invoice issuing business (invoice system)?

Yes, I do. Please check here for more details.

Do you have an agent?

there is no. This is a direct contract between the user and this service.

Please tell me the operator information.

This service is operated by Co., Ltd. The company profile is published on the operating company's website. The HP is here . Other information that can be disclosed is posted on the Specified Commercial Transactions Law display page.

Please tell me the website of the company you operate.

This service is operated by Co., Ltd. The HP is here . Other information that can be disclosed is posted on the Specified Commercial Transactions Law display page.