Mr. Transcription FAQ: Pricing, Free Limits, and Security

This page answers frequently asked questions about Mr. Transcription.

For how to use Mr. Transcription, see the "Mr. Transcription User Guide."

Using the Service

Can I use Mr. Transcription for free?

Yes. You can transcribe a certain number of images and minutes of audio/video for free each month.
With a free membership, you can transcribe 10 minutes of audio and 10 images per day. Please note, however, that the daily reset is not guaranteed to occur exactly every 24 hours.
Without registering, you can try transcription for up to 3 minutes per day, with a maximum of 3 minutes per file. If you want to transcribe a large amount, please consider a paid plan.

Does it support speaker separation (transcription for each speaker)?

Yes. Turn on "Speaker Separation" on the top page and then upload your file. The service distinguishes who spoke and transcribes the audio for each speaker.
The supported audio length is up to the per-file limit of your plan.
For details, see this article.

Which files are supported?

The supported files are as follows.
[Image files]
File size: under 10 MB
Supported formats: .jpg .jpeg .png .webp
*If the text is sideways or upside down, it cannot be transcribed, so please correct the orientation.
[Document files]
File size: under 50 MB
Supported format: .pdf
[Audio files]
Audio length: within 90 minutes
File size: under 1 GB
Supported formats: .mp3 .wav .wma .m4a .aifc .flac .aac .aiff .aifc
[Video files]
Audio length: within 90 minutes
File size: under 1 GB
Supported formats: .mp4 .mov .avi /flv .mkv .webm .wmv .3gp
If your file is in an unsupported format, you can convert it to change the format and then use it.

For details on supported files, see "Files and File Sizes Supported by Mr. Transcription: How to Make Unsupported Files Work."

If a video file is large, it can be converted to an audio file automatically.
For details on the conversion, see "[Free] New Feature to Convert Video to Audio! How to Transcribe Large Video Files."

Is there anything I have to do when using it for free?

No, nothing in particular. You are free to use the transcribed data as you like.

Do I need to install anything?

No, no installation is required. It works in a web browser, so you can use it anytime, anywhere, as long as you have an internet connection.

Can I use it commercially even for free?

Yes, commercial use is allowed.

Is there an app?

We are currently considering an app. On Android devices, you can use the service like an app by choosing ”Add to Home screen”.

Do I need to enter personal information to use the service?

Non-members do not need to provide any personal information. If you register as a free or paid member, please register your email address. You do not need to register your name, address, or similar details.

May one person (or one company) own multiple accounts?

Mr. Transcription prohibits owning multiple free accounts. You may own multiple paid accounts.

I cannot log in to Mr. Transcription.

For what to do when you cannot log in, see here.

I cannot transcribe with Mr. Transcription.

There are several possible reasons why transcription fails. For what to do when an error occurs, see here.
What to Do When an Error Occurs and You Cannot Transcribe with Mr. Transcription

The result from Mr. Transcription was gibberish such as "あああああ". Please give me back my minutes.

When the result is meaningless, such as "あああああ", in most cases the file contains no voice (there are stretches of continuous noise, or it is silent). Please check the contents of your file once again.
If your file falls under audio files that Mr. Transcription does not transcribe well, we cannot refund the minutes.
If it does not, please contact us through an error report.

What is an error report?

We accept reports of errors, bugs, and similar issues that occur in Mr. Transcription. When an error report is approved, we give you 1 hour of transcription time or a number of images for image transcription. For details, see [About Error Reports for Mr. Transcription].

Free Membership and Paid Plans

What can I do if I register as a free member?

Your available transcription time increases from 3 minutes per day ⇒ to 10 minutes per day. The number of images increases from 3 per day ⇒ to 10 per day.
The transcription time per file also increases from 3 minutes ⇒ to 10 minutes. A 10-minute audio file can be transcribed whole, without splitting.
If you are not registered, you can try transcribing the first 3 minutes of each file. Please note that this is not continuous time.

Does a paid plan increase the types of transcription engines available?

No, the types of engines do not increase. Free members are limited to transcribing the first 10 minutes of each file, and paid plans remove this limit.

How do I purchase a paid plan?

You can purchase one from the pricing page. For details, see "How to Purchase a Mr. Transcription Paid Plan (Basic, Value, Premium, Business)."

Is my transcription time reflected immediately after I purchase a paid plan?

Yes. For credit card and debit card payments, it is reflected about 1 to 3 minutes after purchase.
If you close the payment screen partway through and a redirect error occurs, the plan will not be reflected properly.
If the plan is still not reflected several minutes after purchase, please contact us through the inquiry form. We will handle it manually (in that case, within 24 hours).

I purchased a paid plan, but only the beginning of my file is transcribed. Why?

1. You are logged in to the wrong account.
2. The plan was not reflected because of an error.
These are the two possibilities. First, please check the account you are logged in to and its plan in Settings. In case of an error, please contact us through the inquiry form.

My file is 10 minutes long, but only the first 7 minutes were transcribed. Why?

Please check whether the uploaded file is really a "10-minute file". On checking, it often turns out that a file thought to be 10 minutes was actually 7 minutes. If you uploaded a 10-minute file and it still cannot be transcribed, please let us know through an error report.

I used up all my transcription time while on a paid plan. How can I purchase additional transcription time?

Please cancel your current plan once, and then subscribe again to the plan you want from the pricing plan page.

I want to cancel the recurring billing of my paid plan.

After logging in, you can cancel at any time from the Settings screen with the ”Cancel” button. For details, see "How to Cancel a Mr. Transcription Paid Plan."

I want to close my account. What should I do?

After logging in to Mr. Transcription, please complete the withdrawal procedure with the ”Withdraw” button on the Settings screen. Please note that after withdrawing, you can never log in to Mr. Transcription again. Also, once you withdraw, you cannot register again with the email address you are currently using.
For details, see "How to Withdraw from Mr. Transcription and Delete Your Account"

Payment

What paid plans are available?

Basic Plan: 1000 yen/month
Audio: 24 hours/month
Images: 1000 images/month
Value Plan: 2000 yen/month
Audio: 60 hours/month
Images: 2500 images/month
Premium Plan: 3000 yen/month
Audio: 120 hours/month
Images: 6000 images/month
(prices exclude tax) and others. We also offer an annual contract. For details, see the pricing plans page.

Is there a minimum usage period?

There is no minimum usage period (contract term). You can cancel at any time.

What payment methods are available?

We offer credit card payment, debit card payment, and bank transfer.
Bank transfer is available only for annual contracts.
For details, please check here.
How to Purchase a Mr. Transcription Paid Plan (Basic, Value, Premium)

I would like a one-time purchase plan instead of recurring billing.

At present, we offer recurring billing only. We will organize our plans in the future, taking requests into account.

Is recurring billing charged every month?

Depending on the payment system, you are charged every 30 days (1 month). However, because of how the payment system works, the billing date may shift by about a day.
For the exact next billing date, please check the email sent by the payment system.
In our system, the billing date is shown as 30 days after the day of the last payment.

I want to change my paid plan. What should I do?

Please cancel your current plan once, and then subscribe again to the plan you want from the pricing plan page.

How do I cancel?

To cancel a paid plan, log in to Mr. Transcription, click the Settings→Cancel link, and submit a cancellation request. You can easily cancel it yourself at any time, 24 hours a day.
An easy-to-follow guide with images is available on this page.

What happens to my available images and minutes after I cancel a paid plan?

Your current available images and minutes are kept for 30 days from the last payment.
On the next renewal date, they are updated to the free plan's transcription time (10 minutes/day) and number of images (10/day).

I canceled my paid plan and then withdrew from Mr. Transcription. Now I cannot log in. Why?

Once you withdraw, you can never log in to Mr. Transcription again or register again with the withdrawn account. If you wish to keep using the service, please do not withdraw.

Can I get a quotation or an invoice?

We issue quotations and invoices only if you choose an annual contract paid by bank transfer. They are available in Japanese only.
Users can easily issue quotations and invoices themselves. For how to issue them, please check the article below.
How to Issue a Quotation and an Invoice with Mr. Transcription

Who pays the transfer fee for a bank transfer?

The transfer fee is borne by the customer. Thank you for your understanding.

I accidentally created multiple invoices. How can I delete them?

You cannot delete or cancel an invoice yourself. If you created multiple invoices by mistake, please contact us through the inquiry form to request deletion.

Can I get a receipt?

We issue receipts by the method below for each payment method. How a receipt is issued differs depending on the payment method. For details about receipts, see here.

Are unused characters carried over to the next month?

Unused minutes and images are reset every month, so they are not carried over to the next month.

Specifications and Security

Could my uploaded images, audio, or video be used for other purposes?

A limited number of our employees may use them internally to check errors and transcription accuracy, and we may use them as statistical data for improving speech recognition technology and for research and development. However, we will never make audio content public, nor hand over data or transcribed text to third parties.
Audio and transcribed text data are stored on our servers from the day of upload until
Non-members: 1 day
Free members: 30 days
Paid members: until the member deletes their own history
and are then erased.
On the AI engine side, the specification is "no logs are kept." Your images, audio, video, and text will never be used for any purpose other than the intended one.

How long does transcription take?

Processing audio and images takes about as long as the input data.
Example: 60 minutes of audio data → about 60 minutes of processing time

Can I transcribe only part of the audio or only part of an image?

All uploaded audio and images are transcribed. You cannot specify which part to transcribe.
・Trim the audio source so that it contains only the part you want to transcribe,
・Crop the image so that it contains only the part you want to transcribe.
We recommend this kind of preparation.

I transcribed the wrong file. Can I cancel partway through?

You cannot cancel during processing, whether or not the transcription has finished.
Transcription starts as soon as you press the transcription button. Please confirm it is the right file before pressing the button.
Even if you processed the same file several times or it was the wrong file, each time you press the transcription button the AI transcribes from scratch. Therefore, transcription time is consumed.

I deleted a transcription from my history. Can I transcribe the same file again?

Please change the file name by even one character before uploading and transcribing.
If the file name is the same, it is recognized as a file transcribed in the past and cannot be transcribed.
*This is because many users were troubled after accidentally uploading the same file and saying "I made a mistake."

Can I transcribe song lyrics?

Transcription supports conversation. Songs cannot be transcribed.

Can I edit subtitle files?

Even if you edit the content on the Mr. Transcription web page, the edits are not reflected in the subtitle file.
If you want to edit the subtitles, download the subtitle file and edit it directly with an app such as Notepad.

What kinds of audio cannot be transcribed?

・Audio that is quiet or recorded with a distant microphone and is hard to hear
・Audio containing music, such as song lyrics
・Audio with heavy noise that drowns out the voice
・Audio with no voice
・Audio with a strong dialect
・Audio that is hard for people to hear
These cannot be transcribed accurately, so we do not recommend using Mr. Transcription for them.
Also, audio mixing multiple languages cannot be transcribed in multiple languages.
For detailed examples, see Audio Files That Mr. Transcription Does Not Transcribe Well [Real Examples].

Can I transcribe in multiple languages, such as Japanese and English, or Japanese and Chinese?

Transcription is processed in the specified language.
Audio mixing multiple languages cannot be transcribed in multiple languages.

Is a dialect okay?

Speech whose intonation differs from standard Japanese is transcribed with lower accuracy. We recommend audio spoken in standard Japanese, recorded in good conditions, and without overlapping conversations among multiple people.
For details, see "3 Tips for Highly Accurate AI Automatic Transcription."

Can I specify the transcription style, such as "verbatim" or "clean verbatim"?

You cannot specify the transcription style.

I want to delete the data I uploaded. Where can I do that?

Data on our server is deleted automatically on the following schedule, counted from the upload date.
Non-members: 1 day
Free members: 30 days
In addition,
Paid members: until the member deletes their own history
the data is stored on our server. For how paid members can delete their data, please see the article "How to Use Mr. Transcription's Delete and Bulk Delete Features, and Points to Note."

For PDF transcription, is one file counted as one image, or is it counted by pages?

PDFs are counted by pages (for example, a file with 10 pages counts as 10 images).

Use by Companies

Can companies use it too?

Yes, you can use it.

I would like to know more. Can I inquire by phone or hold a web meeting?

We are sorry, but we accept inquiries by email only.

Can you fill in a security sheet?

Yes, we can. There are two ways to complete security-related documents.
1. Please fill it in yourself, using the security checklist that we have already filled in as a reference.
2. If you need us to review or fill in the contents, we handle this for a fee.
For details on checking a completed sheet and the fee for the paid option, please see here.
Can You Fill In Our Security Documents for Us?
This article also explains security in detail.
How Secure Is Mr. Transcription? Detailed Answers Including Servers

Can you send documents by post?

We are sorry, but we do not send any documents by post. Only customers on a paid plan can have some documents filled in and sent back, for example as PDFs. Please note that for multiple documents or documents we do not support, we may decline to handle them in any way.

Can you provide logs?

We provide logs when there is a court warrant.
We do not provide logs in any other case.

Do usage, rules, and fees differ between companies and individuals?

Whether you are a company, a sole proprietor, or an individual, the usage, rules, and fees are the same.

What kinds of companies use it?

Manufacturers, advertising agencies, web production companies, system development companies, online shop operators, consultants, licensed professionals, housing and real estate, food service, education, universities, local governments and public bodies, general organizations, and more. A wide variety of companies use the service. It is used not only by large companies with tens of thousands of employees but also by many small and medium-sized businesses and small business operators.

How many people can use one account for corporate use?

If employees share an account, up to 10 devices in total can log in with one account. Simultaneous logins are also possible.

Can I use it commercially even for free? Is there any difference for companies compared with individuals?

Yes, that is fine. The way of use is the same for individuals and companies.

I only want to use it for a few months. Can I pay by bank transfer?

For a few months, please pay by credit card or debit card.
If you cannot use card payment, bank transfer is available only with an annual contract.

I need a very large amount of time, such as 100 hours, which is not in any plan. How should I purchase it? Is there a discount?

If you need many hours, please cancel your current plan once and subscribe again to the plan you want from the pricing plan page. Alternatively, please subscribe to a plan valid for one year (annual contract plan).
Our standard prices are already set very low, so no further discount is available.

Can I get a quotation?

We issue them only to customers who want an annual contract. For details, see here.

Who pays the transfer fee for a bank transfer?

The transfer fee is borne by the customer. Thank you for your understanding.

Are you registered as a qualified invoice issuer (Invoice System)?

Yes, we are. For details, please check here.

Do you have resellers?

No. It is a direct contract between the user and this service.

Please tell me the operator information.

This service is operated by Kabushikigaisha San. The company profile is published on the operating company's website. The website is here. Other information that we can disclose is posted on the Specified Commercial Transactions Act notice page.

Please tell me the website of the company that operates the service.

This service is operated by Kabushikigaisha San. The website is here. Other information that we can disclose is posted on the Specified Commercial Transactions Act notice page.